Technical Support

Technical Support

General Troubleshooting Steps


Basic troubleshooting

Check to make sure the tablet is charged and that the power source is working properly. Restart the tablet by holding down the power button for 10 seconds until it shuts off and then turning it back on.

Connectivity issues

If you're having trouble connecting to WiFi or other networks, make sure the WiFi is turned on and the device is within range of a WiFi network. Try forgetting the network and reconnecting, or resetting the network settings.

Display issues

If the display is not functioning properly, try adjusting the brightness or contrast settings. If the issue persists, check to make sure the device is not in power-saving mode.

Touchscreen issues

If the touchscreen is not responding, make sure there is no protective film or case covering the screen. Try calibrating the touchscreen by going into the device settings and selecting "Calibrate Touchscreen".

Software issues

If the tablet is experiencing software-related issues, try resetting the device to its factory settings. If the issue persists, make sure the tablet is up to date with the latest software updates.

Hardware issues

If you're experiencing hardware-related issues, such as a battery that won't hold a charge or physical damage to the device, contact Our RMA team at for further assistance.

These steps can help resolve common issues with Our mobile tablets. If the issue persists, or if you're experiencing a problem that isn't covered by these steps, contact Our technical support for further assistance.

For individual product details, please visit Download page for product manuals, or visit FAQ page for frequently asked questions (FAQ) , which can help you resolve common issues without contacting support.

Business Hours

Our regular business hours are as following except on legal holidays

Open Hours

Mon - Fri 09:00 to 17:00

Our Products

Our Office

13 - 1100 Davis Drive
Newmarket, ON L3Y 8W8
Office: 905.642.0039
Toll free: 877.642-8118

After-Sales Service