RMA Repair Process
Initiate the RMA
The first step is to contact our RMA team to initiate an RMA request for a product that needs repair.
Obtain an RMA number
If the product is eligible for an RMA repair, our RMA team will issue an RMA number. This number is used to track the repair process and is usually required for shipping the device to the repair center.
Package the product
Once you have an RMA number, the next step is to package the product properly for shipment. Our RMA team may provide specific instructions on how to do this, but it is important to include all relevant documentation, such as the RMA number and a description of the problem.
Ship the product
After the product has been packaged, it should be shipped to the repair center, using a reliable shipping method that provides tracking information.
Evaluate the product
Our repair center evaluates the product to determine the cause of the issue and provide estimate for the repair.
After the repair estimate has been given, we need authorization from the customer to proceed with repair.
Repair and testing
When the approval is received, it will undergo a repair and testing process. Depending on the parts required for the repair, the repair process may take 1 ~ 2 days or longer if the parts need to be back ordered.
Once the repair is complete, the product will be shipped back to the customer. We will typically provide tracking information to allow the customer to track the shipment.
It is important to follow up with our RMA team to ensure that the repair was completed to the customer's satisfaction. If there are any additional issues, the customer may need to initiate another RMA process.